Apology Email To Customer Sample

An apology email to customer is always required to be crafted in a polite and professional way, because you will be writing an apology email to customer when you have failed in providing best of service to the customer or the issues with the product still exists. Make sure you first provide reasons why you could provide good service and next how you are going to solve his issue.


Apology Email To Customer Complaint

Hi Peter,

We are extremely sorry and apologies for the inconvenience caused regarding the delivery of the mobile phone at the exact address provided. The whole issues is now resolved and your mobile will be delivered by evening 6. The reason we couldn't deliver the product is due to wrong zip code, out delivery boy has visited a wrong address as the zip code was wrong. As you have now confirmed the correct zip code we are happy enough to deliver the mobile at the right address.

We have always never had issues with the wrong address and once again apologies for issues and request you to please take back your complaint lodged with our team. Make sure someone is available at the address provided at the delivery time. You can contact out phone support at 89798799 for further queries. We have already updated our database with the new address and you will receive a automated email.

Thanks
Bob

Location: India

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